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The nuts and bolts of how we make sure every jar is great

Quality assurance is commonly described as a process to prevent mistakes or fix defects. From this perspective, QA is about defense, ensuring some set minimal threshold of quality. But, at Quince and Apple, we've developed a Quality Assurance program that is fundamentally about driving continuous improvement and making even great things always better. The work our QA team is doing to source a new tea for our Tart Cherry and White Tea preserve is a case in point. Fine teas are like wines, with each vintage showing different flavor and aroma profiles based on the terrior and growing conditions of that year's season. Every so often, we need to bring in a new tea when our supply of a previous...

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